Customer Intimacy: A Step Closer to A Tailored Experience
Customer Intimacy; A Step Closer to A Tailored Experience In a recent article I read in Automotive News Lincoln; Home Visits Revealed Customer’s Passions, Lincoln...
July 2018
Customer Service Lessons from Dad
At 11 years old, I began my working life—cashiering for my family’s grocery store. I was not aware of it then, but I was learning...
Sales Are Sluggish for Both New & Used Hybrids and EVs
When former President Obama mandated higher fuel standards for the automotive industry back in 2011, the industry, eager to comply, responded by investing billions of...
July New Car Sales: Not Too Bad
Many Dealerships See Growth in July As we pour over the sales data for July, one thing becomes apparent, that nothing is apparent. Although some...