Vendor Reviews
CRM - Fixed Ops
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ELead1One: ELead Service centralizes every component of service drive technologies into a comprehensive view – from online service scheduling and lane application to multi-point inspection, shop management, automated marketing, and advisor training program. With insight into your fixed operations, marketing, and sales processes, ELEAD Service helps your shop run smoother, as well as additional up-sell opportunities.
About ELead1One
As a trusted software and business consultant to more than 9,300 clients across the U.S. and Canada, ELEAD1ONE captures the intimate relationships and experiences automotive retailers and consumers have with one another and with their environment. ELEAD1ONE stands ahead of the curve in its commitment to reinvigorate today’s challenging automotive retail environment. Our ongoing, open platform represents an unwavering commitment to the automotive industry, its growth, and providing a strategic business advantage for our clients. ELEAD1ONE drives you forward with one platform and unlimited possibilities.
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DealerSocket Service
How much more efficient your service drive could be if check-in time was reduced from 15 minutes to four minutes?
More Efficient Fixed Ops Leads to More Up-sells.
Service advisors need to be able to quickly check in their customers and deliver an excellent in-store experience. The DealerSocket Mobile Check-in app makes your service drive more efficient by keeping your team connected,
The mobile service app simplifies the service appointment process from vehicle inspection to guest sign-off. Check in your customers, make recommendations, remind them of declined services, and more.
About DealerSocket DealerSocket is a provider of software for the automotive industry. Its products include customer relationship management, digital marketing and websites, vehicle inventory management, analytics reporting, and solutions to streamline dealer operations such as desking, credit reporting, compliance, and a dealer management system.
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Solera | AutoPoint offers a fixed-ops solution with these features: Online Appointment Booking, A Live Customer Interaction Center, Customer Check-In, Standardize Your Inspection Process with CPO Inspection and a Multi-Point Inspection tool to recommended services via your Customer App
About Solera | AutoPoint Solera | AutoPoint is an industry leader in fixed operations technology and customer retention marketing for dealerships, announced today it will showcase at NADA its latest customer success suite, which will unite its existing world-class Multi-Point Inspection and Targeted Digital Marketing solutions with scheduling, payments, mobility and logistics solutions, and will create the most comprehensive solutions suite available on the market.
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ProMax Mobile Offers a simple and effective Service Dashboard that allows you to:
- Market to customers with email campaigns from ProMax’s award-winning CRM with A/B testing and ROI tracking ability
- Take advantage of our attractive pre-loaded templates to get your message across
- Utilize custom statuses to create follow-up that ensures no opportunities are missed
The Service Dashboard also provides you with valuable data mining tools.
About ProMax ProMax has been leading the industry in automotive software for 20 years, and offers the only complete solution for your dealership. From our award-winning Desking and CRM modules, to our industry-first Compliance solutions and Pre-Screen products, to Lead Generation, Inventory, ILM, Dealer Websites, Direct Mail and more, ProMax has all the tools you need to succeed.
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DealerMine DealerMine’s philosophy is Know More, Book More, Sell More and the do this through what they call “The 360° Automotive CRM”.. Services include: Social Media Services, Sales CRM,Online Scheduling, Telephony, Desking, BDC and more.
About DealerMine: DealerMine was founded in 2001 in St.John Canada. As of 2018 DealeMine Inc. operates as a subsidiary of Quorum Information Technologies Inc..
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CDK Service: CDK Service and Parts offers dealer-minded solutions for a stronger Service Department.
No matter the size of the dealership, a well-functioning service bay is at the core of healthy operations. From routine maintenance to warranty claims, CDK develops software to help dealers manage technicians and maintain healthy operations.
About CDK Global, Inc.: Formerly called ADP Dealer Services, CDK Global was formed October 1, 2014. On August 19, 2014, ADP Dealer Services announced that the name of the new company, post-spinoff, would be CDK Global (an acronym for Cobalt Dealer Kerridge). It provides integrated technology services and solutions to over 27,000 automotive dealerships internationally, as well as vehicle
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myKaarma myKaarma provides Communications such as a Online Scheduler and DMS integration, with Retail Payments, Video Walk Arounds, Technician Videos and even Pickup & Delivery (with their Premium Plus Package) This Improves CSI, service throughput, reduces complaints and wait times and increases efficiency by as much as 70%!.
About myKaarma myKaarma is the creator of the “Customer Interface Management” software solution, where customers get voice, text and email in a single communication thread that bridges them all. It’s a cloud based software company that focuses on enhancing the retail experience of service departments.
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XTime Spectrum: XTime Spectrum offers their Xtime Inspect Mobile as an extension for Xtime Spectrum’s multipoint inspection tool, Inspect. This mobile app allows technicians to complete multipoint inspections from anywhere, eliminating the need to walk back and forth from vehicles to computers, as well as the need to add more computers.
With Xtime Inspect Mobile, technicians can take photos of inspected vehicles and attach to the recommended services. Vehicle history is available with each and every vehicle inspection, and there is also chat feature where users can talk in real time. Users will receive push notifications on their mobile device when Xtime Inspect alerts are triggered, such as approved work to be repaired. Advisors can also use this app to approve and decline submitted work while on-the-go.
About XTime: Xtime is a Cox Automotive™ brand, which is a subsidiary of Cox Enterprises, Inc. Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, wholesale and e-commerce solutions from a host of brands worldwide.
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Dealer-FX: Dealer-FX offers their Service Dashboard that they claim is “The Single Source of Truth for Your Service Department“. With Service Dashboard, your team can track every vehicle and process in your department, identify potential issues, and notify everyone in real-time.
Service Dashboard collects data generated by the DMS, and every solution within ONE Platform. It then measures and reports the time taken for each step of service, the performance of each employee, and identifies where process bottlenecks regularly occur. It gives you control over dealership workflow, and creates more consistent process. Service Dashboard also provides a real-time internal and external communications tool that keeps everyone on the same page.
About Dealer-FX:
Founded in 2007, Dealer-FX has been serving automotive OEMs and dealerships for over a decade. It is the exclusive or preferred service technology provider for Mitsubishi, FCA, Nissan, Infiniti, Toyota, Lexus, Audi and several other OEMs in the US, Canada, and Puerto Rico, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON.
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Vendor Categories
- Call Management
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