Business Trends

A five-year DMS agreement might hide another year of service, double-digit extraction charges, uncapped price increases and separate terms for every add-on. …

A transfer only creates value when the receiving store sells the vehicle faster and at a higher net return. Moving an aged …

A profitable month still ends in a cash crisis when payroll, curtailments and vendor payments arrive before deal funding. These nine warning …

A dealership cut its daily sales meeting from 45 minutes to 12 minutes. Managers recovered five hours a week without removing accountability, …

A retail exit only wins when expected net proceeds beat today’s wholesale net. These six rules force the decision before floorplan, markdowns …

Inventory prices fail to reach the website. CRM records duplicate the same customer. Accounting gross differs from the operating report. Managers then …

A 12-store expense audit found an average of $25,000 in monthly waste per rooftop. Advertising overlap, aged inventory, unused vendor contracts and …

A customer data request should not send the GM through four vendor contracts, three privacy policies and an OEM support queue. This …

An incentive does not exist because the desk remembers seeing it yesterday. The VIN, buyer, ZIP code, contract date, delivery date and …

The largest credit-application leak often appears before a lender sees the file. Shoppers reach the Social Security number, consent or employment screen …