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We appraised a Kia EV6 at $28,000. MMR was $27,500. The car looked clean, drove well and showed no warning lights. The …

Four dealerships shifted more sourcing work to lease customers, service customers, private sellers and equity lists. The 90-day test added 12 retail …

Three dealerships tested eight service-drive handoffs for 30 days. Average qualified sales leads increased from two to 12 per store each week. …

A manager’s resignation costs more than a vacant office. Lost gross, recruiting, training and team disruption turn one departure into a $50,000 …

A dealership cut its daily sales meeting from 45 minutes to 12 minutes. Managers recovered five hours a week without removing accountability, …

The same 28 photos produced different lead results after one dealership changed the sequence. The first six positions decided whether shoppers kept …

A used vehicle sitting without photos is technically in inventory but barely merchandised. These eight standards reduced average photo time from 32 …

A four-day schedule does not require closing on Saturday or cutting weekly pay. Three split-team tests reduced turnover without reducing store coverage. …

AI call scoring should identify the eight calls needing a manager, not produce another dashboard nobody opens. This scoring sheet shows what …

The DSES is coming Oct 9-10 at the Bellagio in Las Vegas, and if you aren’t attending – you need to rethink …