The Power of 4DX in the Service Department
Working with Service Departments has allowed me to be exposed to many different strategies, techniques, processes as well as the latest technologies, software and tools,...
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Considering Lateral Support as a Service Department Dispatch System
Lateral support, Simple Support, Teams, Super Groups, and Dispatch. Service Department technician production systems must be designed based on the quality and capabilities of technicians,...
Improving Your Sales-to-Service Hand-Off
By Ken Strong Sales and service get their own distinct roles in any car dealership. In an ideal world, sales is available to attract...
Dealing with the Technician Drought
There is a “Technician Drought” that has been plaguing the car industry for many years, pretty severely for the past 5 many years or so....
Most dealerships still fumble sales-to-service handoff
by David Kushma An extremely simple way a dealership can start to build trust, loyalty, and retention among service clients is for salespeople to...
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New study says dealership service customers demand trust and convenience
By David Kushma According to the latest research, car dealers are losing as much as $266 billion dollars a year in service revenue with...
F&I Revenues Rocking With Maintenance Programs and VSCs
CHESTERFIELD, MO (January 29, 2019) – Protective Asset Protection, a provider of F&I programs, services, and dealer-owned warranty company programs, announced today results of a...
Has Automation Gone Too Far Regarding Customers?
His comment was brash, and ignorant of facts based on countless studies generated by the top marketing groups in the US. But really, have we...
Service Departments: Revenue Centers and Consumers Know It!
I bought a 2013 turbo-charged Tiguan and went to get a smog. The check engine light was on which immediately guaranteed a smog check fail....