Working with Service Departments has allowed me to be exposed to many different strategies, techniques, processes as well as the latest technologies, …
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There are a few common skills that every Service associate can conquer that will intensely expand their relationship skills with customers. I …
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Lateral support, Simple Support, Teams, Super Groups, and Dispatch. Service Department technician production systems must be designed based on the quality and …
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New and Used Car Sales Departments everywhere live and die by the “T/O”. A “T/O” or “Turn Over” is a strategy employed …
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