Vendor Reviews
Call Management
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DN Score: 0 /10
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The all new Dealer Car Search Call Tracking solution records every phone call your dealership receives, which you can then utilize for quality and training purposes. Every phone call is automatically inserted into the Dealer Car Search Integrated Lead Management System with playback capability. This functionality allows Managers to monitor phone conversations and for Salespeople to easily work the lead.
About Dealer Car Search
Dealer Car Search is a multi-tool automotive marketing specialist that focuses on customers utilizing mobile to get the best possible user-experience. They’re core offerings are website development, texting, classified advertising on Listingallcars.com, social media platform marketing, analytics and more.
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Track, log, record, and map all incoming calls into your dealership and automatically notify assigned salespeople of missed calls. Track and record outbound call efforts for coaching and accountability. Take web analytics to the next level by measuring keywords and website pages that are producing offline conversions.
About DealerSocket
To Drive the Future of Automotive… by Simplifying the Experience for our Customers and Partners… with a Suite of Seamlessly Integrated Products
DN Score: 10 /10
Your Score: 10 /10 (1 Review)
CallSource provides actionable analytics and a roadmap to help you understand your marketing and sales performance data by analyzing call tracking as a performance threshold. As the inventors of call tracking back in 1991, call tracking still serves as our base product (and we offer the most reliable in the industry). Yet, we also understand that call tracking is no longer “revolutionary,” and most phone systems can now record calls. That is why CallSource can also use your outside call recordings to deliver our insights into business performance and call coaching, too.
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About Dealer.com
Dealer.com is the industry’s leading provider of integrated digital marketing software and services. We help retailers and OEMs create personalized online shopping and buying experiences through a connected platform of websites, digital retailing, digital advertising and managed services, all backed by strategic advisory and support teams.
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Dealers spend a lot of money driving quality sales leads. Much of the workflow that converts those leads into sales depends upon a phone up being logged and assigned in CRM.
Here’s where things typically go wrong: you’ve got hundreds of calls showing up in CRM and only a handful of them are actually true leads. Listening to all of the Service, Parts, and Vendor calls to find the sales leads would take forever, so no one does it.
Our dedicated team logs into your CRM and does the work for you:
- Searches for new sales opportunities that come in over the phone and assigns calls to the appropriate agent
- Appends calls into an existing prospect or creates a new prospect
- Indicates the source based on the tracking line label
About CarWars
Car Wars leverages human reviews, artificial intelligence and CRISP metrics to equip dealerships with everything they need to Own The Phone. Every tool your dealership needs to unleash its phone potential comes standard: Sales, Service, AI.
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Rely on expert BDC services because the way you communicate with customers matters. With over three decades of experience, ELEAD BDC offers flexible and affordable multilingual BDC services with peace of mind that your calls are handled professionally, every time.
About CDK Global
At CDK Global, we are committed to helping dealers connect to and serve their customer base while growing their businesses in the way in which they envision. After more than 40 years, we recognize that we can deliver upon this commitment by listening to dealers and understanding their unique challenges, distinctions and opportunities.
Just as you strive to build lasting relationships with your customers, we aim to make a lasting commitment to you. The average CDK client has been with us for 20 years, and we’re working to give them reasons to stay even longer. With more than 30,000 retail client locations, CDK Global is proud to work with most OEMs across the auto, truck, agriculture, recreation, marine and powersports industries.
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Over 50% of your customer relationships start and are sustained using the phone. The phone provides the easiest, fastest, most cost-effective approach to improve all levels of those customer relationships. Applied Concepts’ Power Phone-Ups® training increases your dealership’s floor traffic, units and grosses, service absorption and CSI scores!
About Applied Concepts
Applied Concepts is North America’s largest provider of business development solutions and phone skills sales training for the automotive industry
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CallTrak
By applying designated toll-free numbers to specific long term or short term advertising campaigns, dealers are able to track consumer response and gauge which mediums and messages are most affective for the dealership. When combined with our Gold Monitoring service, this total solution provides a full service option for auditing and managing Sales activity that keeps the team accountable 100% of the time.
CallTrak Gold
Our Gold Monitoring program makes the dealership sales department accountable for every incoming sales call. Sales representatives are given an easy to follow process and training outline for turning a phone call into an appointment, and then independent resources are used to score the incoming calls on the dealership’s behalf.
Our Gold Monitoring Agent will ensure that escalations are provided to key management personnel when:
- A call is not handled well, and an employee coaching assist would be beneficial
- When a clear opportunity to buy is given, and a potential lead has been left without a tangible follow-up or action plan in place
- When a clear opportunity to buy is given, but no appointment is booked
- When sales representatives are following the process, and successfully book their appointment.
About PBS Systems
PBS Systems has been providing accurate, reliable Dealership software, services and support for more than 20 years. Our Managed Services group started in 2005 with the introduction of our Calltrak Call monitoring program, and our applications have continued to evolve from that point to the robust offering that we have today. Through our Managed Services group, we use a unique blend of several profit building tools to put revenue in your pocket and help you retain your customers in today’s competitive market with virtually no additional manpower required on your end.
DN Score: 9.6 /10
Your Score: 10 /10 (1 Review)
CallRevu
Chip King was busy being a DP at a dealership where he dealt with phone issues from customers and employees every day. Chip began to build a team to summarize, and report on every phone call to his dealership. By doing this, Chip was able to address process failures, more effectively coach his people, and personally call back customers that didn’t receive the service they deserved.
Dealerships near Chip’s store heard what he was doing and asked for his help. Voila! CallRevu was born.
By 2019, CallRevu has reached over 4,000 clients, over 100,000,000 calls monitored, has introduced new products, CallVision DNI and Phone Health Alerts. CallRevu has introduces integration with top CRMs, ELEAD1ONE and VinSolutions as well as introducing a new client dashboard.
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