Vendor Reviews
CRM - Sales Dept
Products
DN Score: 8.6 /10
Your Score: 5.5 /10 (3 Reviews)
Sell smarter using the most intuitive and award-winning car dealer CRM in today’s market. ELEAD1ONE CRM uses a blend of robust communication tools that empower dealerships to connect with consumers in a smarter way, thus keeping them engaged and informed throughout every facet of the customer journey – from beginning to end. With so many powerful tools in one system, managing your customers has never been so easy!
A web-based system built by the industry’s top automotive professionals, ELEAD1ONE CRM fully integrates marketing, sales, and service operations to give dealers a comprehensive view of all retail operations. Our robust reporting tools and analytics help automotive retailers make intelligent decisions and grow their businesses to the next level.
About ELead1One
As a trusted software and business consultant to more than 9,300 clients across the U.S. and Canada, ELEAD1ONE captures the intimate relationships and experiences automotive retailers and consumers have with one another and with their environment. ELEAD1ONE stands ahead of the curve in its commitment to reinvigorate today’s challenging automotive retail environment. Our ongoing, open platform represents an unwavering commitment to the automotive industry, its growth, and providing a strategic business advantage for our clients. ELEAD1ONE drives you forward with one platform and unlimited possibilities.
DN Score: 7.9 /10
Your Score: 7.1 /10 (9 Reviews)
Connect CRM integrates dealership business tools and sales processes and to deliver a single view of the customer. With customizable processes and powerful lead automation, Connect CRM streamlines the car-buying process and gives dealers more time to make their customer connections count.
About VinSolutions
VinSolutions’ automotive software solutions integrate your systems and tools to deliver a single view of the customer across your dealership, so you can maintain relationships and make more repeat sales.
Car dealers rarely engineer CRMs, and that’s the problem VinSolutions fixes. Software developers don’t understand what it takes to sell cars every day. At VinSolutions, our developers are informed and guided by people just like you: car dealers. Our sales, support, performance management and product management teams are all full of former dealership employees.
VinSolutions’ vision is for dealerships to change for their consumers, who are now more informed than ever. We help dealerships show they know their consumers and want to provide them with information through more useful virtual showrooms, timely, relevant communications and every connection consumers experience. With more access to automotive intelligence and a deep understanding of sales processes and communications, VinSolutions helps you make every connection count.
DN Score: 6.8 /10
Your Score: 6 /10 (6 Reviews)
DealerSocket: DealerSocket’s Independent CRM and product suite provides the most robust and reliable Customer Relationship Management solutions in the Independent and BHPH market. Streamline used car sales, marketing and service with proactive tools tailored to your dealership.Their goal is “To Drive the Future of Automotive… by Simplifying the Experience for our Customers and Partners with a Suite of Seamlessly Integrated Products”.
About DealerSocket: DealerSocket is a provider of software for the automotive industry. Its products include customer relationship management, digital marketing and websites, vehicle inventory management, analytics reporting, and solutions to streamline dealer operations such as desking, credit reporting, compliance, and a dealer management system.
DN Score: 0 /10
Your Score: 2.1 /10 (1 Review)
DealerCAR Search Using their Mobile Phone or Tablet Salespeople can quickly add Floor UPs, Phone UPs, and Internet UPs into the UP Tracking System. BDCs and Receptionists can quickly add UPs utilizing our advanced Round Robin Lead Assignment with available Text and Email Notification. Our Driver’s License Scanning Technology makes it fun and easy for any Dealership Employee to quickly add an UP. These UPs automatically become Leads and can then be converted to Electronic Worksheets.
About DealerCAR Search: DealerCAR Search won the Driving Sales Satisfaction Award for “Top CRM Sales Department” in 2018
DN Score: 5.3 /10
Your Score: 5.4 /10 (4 Reviews)
Reynolds & Reynolds Reynolds and Reynolds develops and supports software for automotive retailers. We feature the industry’s only Retail Management System. This platform gives dealers a choice in dealership management systems (DMS) — ERA-IGNITE or POWER — along with retailing tools built to work together to streamline dealership operations and to improve customer satisfaction with the dealership.
.About Reynolds & Reynolds Company: The Reynolds and Reynolds Company is a privately owned corporation based in Ohio. Its primary business is providing business forms, management software and professional services to car dealerships. Its software is used to manage sales logistics at dealerships. It also produces forms used in medicine and insurance.
Reynolds and Reynolds was founded in 1866 and began developing and marketing digital products in the 1960s By the 1980s, it had won contracts with all of the Big Three automotive manufacturers, as well as some insurance businesses
DN Score: 7.2 /10
Your Score: 7 /10 (1 Review)
CDK Global CDK Global is a provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. … It sells data management, business intelligence, benchmarking and dealer management systems (DMS) integration services to OEMs.
About CDK Global
At CDK Global, we are committed to helping dealers connect to and serve their customer base while growing their businesses in the way in which they envision. After more than 40 years, we recognize that we can deliver upon this commitment by listening to dealers and understanding their unique challenges, distinctions and opportunities.
Just as you strive to build lasting relationships with your customers, we aim to make a lasting commitment to you. The average CDK client has been with us for 20 years, and we’re working to give them reasons to stay even longer. With more than 30,000 retail client locations, CDK Global is proud to work with most OEMs across the auto, truck, agriculture, recreation, marine and powersports industries.
DN Score: 8.6 /10
Your Score: 5.9 /10 (2 Reviews)
ProMax ProMax automotive CRM will simplify your dealership dealership software and processes. No more leads slipping through the cracks! With our streamlined CRM software, it’ll be faster and easier to attract and sell new prospects, nurture and retain your current customers, and entice previous customers back in. Your sales team will be happier and more productive and you will have peace of mind knowing that everything is being done properly and on time.
ProMax CRM is everything you need to simplify your processes, track your leads, follow up properly, and sell more cars right from one system.
- Track every lead from any source
- Effectively follow up with built-in processes
- Integrates with your DMS and third-party providers
- Use the mobile app from your smartphone or tablet
- Run automatic email campaigns
- Text right from the CRM
- Easy to use daily workplans for your sales department
- Track inventory and expenses no matter how many vehicles you sell
- Market instantly to prospects with integrated e-brochure
- Get advice, support and training from our team of automotive experts
- Streamline your internet, BDC and sales department
About ProMax
ProMax has been leading the industry in automotive software for 20 years, and offers the only complete solution for your dealership. From our award-winning Desking and CRM modules, to our industry-first Compliance solutions and Pre-Screen products, to Lead Generation, Inventory, ILM, Dealer Websites, Direct Mail and more, ProMax has all the tools you need to succeed.
DN Score: 9.7 /10
Your Score: 9.5 /10 (7 Reviews)
About Votenza:
Votenza is easy to use and extremely customizable. Votenza Systems is a one-stop solution for CRM, ILM, Sales & Service Marketing, and Equity Mining. Votenza believes the systems that are meant to help you drive traffic and manage your dealership should be simple: simple to use, simple to understand, and simple for you to see results.
Votenza’s products can be used alone, or can be combined to create a seamless, SIMPLE, and complete solution for your dealership.
With Votenza, you’ll find state-of-the-art technology that truly delivers, backed by a support team that will provide hands-on service unlike anything you’d find from the “big-box” names.
Votenza’s bi-directional integration with Autosoft takes simple to use to the next level by eliminating double entry and creating a seamless workflow between your CRM, Marketing, and DMS systems.
DN Score: 0 /10
Your Score: 0 / (0 )
Dealer.com A newly enhanced Specials and Incentives solution continuously promotes relevant deals and specials to your shoppers across the entire Seamless Website experience, powered by their unique shopping behavior data. Consumers see savings for the cars they want, allowing for quicker and more direct website engagement that results in a stronger relationship with your dealership.
About Dealer.com
Dealer.com is the industry’s leading provider of integrated digital marketing software and services. We help retailers and OEMs create personalized online shopping and buying experiences through a connected platform of websites, digital retailing, digital advertising and managed services, all backed by strategic advisory and support teams.
DN Score: 9.6 /10
Your Score: 8.8 /10 (4 Reviews)
DriveCentric DriveCentric use rapidly evolving technology to deliver a cutting-edge suite of products into one CRM. Their CRM leverages: Artificial Intelligence, Personalized Video via their mobile app, Texting and MMS capability, Reputation Management & Click to Call.
The Smart Pipeline display is packed with information at a glance. What has always been hidden before is now available at your fingertips.
About DriveCentric
DriveCentric dramatically improves the most important aspects of CRM. It offers more power than any other CRM, yet is simple to use. The Smart Pipeline display is packed with information at a glance. What has always been hidden before is now available at your fingertips. Proof that there is strength in numbers. Combined with all of our applications, DriveCentric stands above the rest by putting the user first.
We are a resource to our dealers. Every sale begins with a vendor relationship. It’s our responsibility to turn it into a partnership.
DN Score: 0 /10
Your Score: 0 / (0 )
DealerCenter: DealerCenter’s CRM Module has everything you need to ensure every lead follows your defined sales process—from inception to conversion to ongoing customer engagement. It includes:
- Lead Management
- Prospect Management
- Click to Call
- Road to Sale
- Campaign Management
- Emails and Texts
- Tasks & Workflow
- Mobile App
- And a Dashboard with Reporting
About DealerCenter:
Since 2002, DealerCenter has improved a dealer’s ability to manage their business, control costs and maximize profits. We pride ourselves on being able to collaborate with our product development teams to customize innovative solutions.
As a national reseller for Experian, TransUnion and Equifax, DealerCenter is able to offer access to all three credit bureau and compliance services.
DealerCenter is a unique multi-lender platform using RouteOne and Dealertrack. From booking services and credit reports to contracts and online marketing solutions, DealerCenter helps dealers take control of their business.
DN Score: 0 /10
Your Score: 0 / (0 )
OneCommand OneCommand’s HigherGear CRM platform is designed by auto dealers for auto dealers. The solution was developed with the mission to produce an intuitive and user-friendly interface that provides dealership’s superior lead management, showroom control, integrated accountability and tracking, to maximize every opportunity.
INDUSTRY-LEADING CRM FEATURES
myBDC: You make the rules, we make the calls. Ensure every opportunity is followed up with in real-time for prompt, accurate follow-up.
HigherGear Mobile App: Scan a buyer’s driver’s license, the VIN of the trade-in vehicle, and the desired vehicle without ever leaving the lot. All data is automatically fed into the CRM.
Desk Log: See at a glance what each employee is working on to create efficiencies within the departments
Auto-Populate Forms: Enter information once and it is automatically populated forms throughout the CRM platform.
Appraisal: Get pricing from a number of sources, including Black Book, Kelley Blue Book, Manheim, Galves, and NADA Guides.
MarketMaker & Deal Book: MarketMaker evaluates trade-ins by looking in a radius around your dealership to check availability and selling price.
Every day OneCommand (an Affinitv company) sends over 1,000,000 communications on behalf of our clients. But, success is not about volume, it is about communicating with customers and prospects. We are car people with an average of 15 years experience in multiple segments of the auto industry. We know what is important to auto dealers and we know how to deliver it.
About OneCommand Every day OneCommand (an Affinitv company) sends over 1,000,000 communications on behalf of our clients. But, success is not about volume, it is about communicating with customers and prospects. We are car people with an average of 15 years experience in multiple segments of the auto industry. We know what is important to auto dealers and we know how to deliver it.
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DN Score: 8.3 /10
Your Score: 8.2 /10 (2 Reviews)
DealerPeak: Full OEM Compatibility is what separates DealerPeak from many of the other vendors. Their mobile automotive web-desking CRM is OEM certified. They also have a feature called CyberSonar, a game-changing tool allows you to view the activity of your customers as they surf your website, to gather valuable statistics like customer name, where they came from, what they’re looking at, and their current status in your Automotive CRM. It’s one-of-a-kind, lead-focused awareness that identifies actionable selling opportunities based on customer-specific website activity.
.DealerPeak The DealerPeak Plus team has established partnerships with several OEM manufacturers to provide an accurate data stream of leads.
DN Score: 0 /10
Your Score: 0 / (0 )
Ford Direct: FordDirect provides a centralized data integration service used to develop smarter and more informed dealer marketing programs. Their robust suite of in-dealership tools (CRM, Inventory Management and Wi-Fi Marketing) provides data connectivity across systems and channels. This optimizes and unifies the customer’s experience, helping convert consumer interest into leads, leads into sales, and new buyers into long-term owners – all with the goal of helping you maximize your profitability.
About Ford Direct: FordDirect helps dealers win at automotive retail. Period. Whether it’s a best-in-class product, service or technology, our team of industry experts is focused on leading in the digital space so we can provide what dealers need most to help grow their business.
DN Score: 0 /10
Your Score: 0 / (0 )
Black Book: Black Book needs no introduction to auto pros. Make decisions faster & better with Black Book Cherry, their leading app for automotive professionals. With Black Book Cherry, you have access to Black Book’s industry leading Wholesale, Retail, Trade-In, and History Adjusted Values, which allow you to quickly understand the impact of a vehicle’s history report on its value.
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About Black Book
Since 1955, Black Book been sharing what it knows with other car people. It all began with three Georgia businessmen pooling their notes on local auto auctions. These sessions became a weekly publication made available to other dealers.
Today, Black Book is a division of the Hearst Business Media Corporation. Its line-up of innovative products and services includes new and used vehicle value services, custom data licensing solutions, and lender origination and risk analysis. The rapid pace of industry change can be evidenced at the dealership level, where information access has forever transformed the way car-shoppers approach the buying process.
Black Book has remained a step ahead offering pioneering tools that enhance the customer experience while simultaneously generating the highest quality lead generation solutions for dealerships nationwide.
DN Score: 9.6 /10
Your Score: 8 /10 (1 Review)
Car-Research XRM
Car Research XRM claims to have the industry’s most customizable and user-friendly CRM solution, they call the XRM. (Perhaps because to them it, eXceeds a normal CRM).
- Simplifies dealership management by consolidating all departments into a single solution.
- Drives customer engagement across the entire ownership cycle.
- Features a newly enhanced Marketing Module with an expanded gallery of mobile-responsive templates.
- Ensures more effective communications with advanced tracking and in-depth reporting.
Customizable Dashboards
Fully customizable dealer dashboards deliver powerful CRM information to you in a glance with 1-click drill downs, to cut back on wasted time searching through the system to find the information you need.
About Reynolds & Reynolds Car-Research is an AutoLoop company voted “Top Rated CRM” 3 years in a row by Driving Sales. The XRM platform is a revolution in dealership CRM, communication, and database marketing that exceeds the boundaries of traditional CRM’s.CAR-Research XRM is the industry’s most robust, customizable and user-friendly CRM that has passed the test of time. They provide unsurpassed product support to maximize the benefits of the XRM , including an individual account manager, 24/7 technical support, free daily webinars, and more.
DN Score: 0 /10
Your Score: 9.2 /10 (1 Review)
iMagicLab iMagicLab’s Dealer CRM software has been hailed as the premier Automotive CRM by magazines, periodicals, consultants and car dealers alike.Use a feature called “My Day” to monitor your progress at every moment. We take the guesswork out of your follow up by letting you know which customers need to be contacted. DealerCRM’s My Day is the personal planner that keeps you organized and efficient. DealerCRM is a revolutionary way to use your data to connect with your customer. All customers are not created equal…
About iMagicLab
iMagicLab is the nation’s most dynamic and innovative automotive software provider. Boasting a top-notch team and highly skilled executives with real-world Automotive experience. Our top executives are industry leaders and have the numbers to prove it.
“Elbow to elbow” training and customized support for each store, delivers excellence to their dealer partners with a personal touch. Knowing exactly what you need, at each store, is half the battle.
DN Score: 0 /10
Your Score: 0 / (0 )
Solera | AutoPoint offers a fixed-ops solution with these features: Online Appointment Booking, A Live Customer Interaction Center, Customer Check-In, Standardize Your Inspection Process with CPO Inspection and a Multi-Point Inspection tool to recommended services via your Customer App
About Solera | AutoPoint Solera | AutoPoint is an industry leader in fixed operations technology and customer retention marketing for dealerships, announced today it will showcase at NADA its latest customer success suite, which will unite its existing world-class Multi-Point Inspection and Targeted Digital Marketing solutions with scheduling, payments, mobility and logistics solutions, and will create the most comprehensive solutions suite available on the market.
DN Score: 0 /10
Your Score: 0 / (0 )
Dealer-FX: Dealer-FX offers their Service Dashboard that they claim is “The Single Source of Truth for Your Service Department“. With Service Dashboard, your team can track every vehicle and process in your department, identify potential issues, and notify everyone in real-time.
Service Dashboard collects data generated by the DMS, and every solution within ONE Platform. It then measures and reports the time taken for each step of service, the performance of each employee, and identifies where process bottlenecks regularly occur. It gives you control over dealership workflow, and creates more consistent process. Service Dashboard also provides a real-time internal and external communications tool that keeps everyone on the same page.
About Dealer-FX:
Founded in 2007, Dealer-FX has been serving automotive OEMs and dealerships for over a decade. It is the exclusive or preferred service technology provider for Mitsubishi, FCA, Nissan, Infiniti, Toyota, Lexus, Audi and several other OEMs in the US, Canada, and Puerto Rico, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON.
DN Score: 0 /10
Your Score: 0 / (0 )
myKaarma myKaarma provides Communications such as a Online Scheduler and DMS integration, with Retail Payments, Video Walk Arounds, Technician Videos and even Pickup & Delivery (with their Premium Plus Package) This Improves CSI, service throughput, reduces complaints and wait times and increases efficiency by as much as 70%!.
About myKaarma myKaarma is the creator of the “Customer Interface Management” software solution, where customers get voice, text and email in a single communication thread that bridges them all. It’s a cloud based software company that focuses on enhancing the retail experience of service departments.
DN Score: 0 /10
Your Score: 0 / (0 )
DealerMine DealerMine’s philosophy is Know More, Book More, Sell More and the do this through what they call “The 360° Automotive CRM”.. Services include: Social Media Services, Sales CRM,Online Scheduling, Telephony, Desking, BDC and more.
About DealerMine: DealerMine was founded in 2001 in St.John Canada. As of 2018 DealeMine Inc. operates as a subsidiary of Quorum Information Technologies Inc..
DN Score: 0 /10
Your Score: 0 / (0 )
XTime Spectrum: XTime Spectrum offers their Xtime Inspect Mobile as an extension for Xtime Spectrum’s multipoint inspection tool, Inspect. This mobile app allows technicians to complete multipoint inspections from anywhere, eliminating the need to walk back and forth from vehicles to computers, as well as the need to add more computers.
With Xtime Inspect Mobile, technicians can take photos of inspected vehicles and attach to the recommended services. Vehicle history is available with each and every vehicle inspection, and there is also chat feature where users can talk in real time. Users will receive push notifications on their mobile device when Xtime Inspect alerts are triggered, such as approved work to be repaired. Advisors can also use this app to approve and decline submitted work while on-the-go.
About XTime: Xtime is a Cox Automotive™ brand, which is a subsidiary of Cox Enterprises, Inc. Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, wholesale and e-commerce solutions from a host of brands worldwide.
DN Score: 8.5 /10
Your Score: 0 / (0 )
AutomotiveMastermind: Gives you the most comprehensive customer data in one simple dashboard, proven to increase loyalty, retention and sales. The Predictive Marketing module delivers the most personalized campaigns in the market, each as unique as the targeted customer’s needs and desires. And finally, their Service Conquest module turns service drive customers into new car sales by targeting them when they are most likely to be buying a car.
About AutomotiveMastermind AutomotiveMastermind, based in New York City, is a software firm that helps car dealerships target potential customers. Co-founders Marco Schnabl and Johannes Gnauck, both German expats, came up with the idea while working on the floor of a Mercedes-Benz dealership. They launched the business from a WeWork in 2012; last year, it notched more than $23 million in sales. The company operates on a subscription model, charging clients such as Audi, Honda, and Lexus a monthly fee to access its technology platform. “The industry is going through a tremendous transformation right now,” notes Schnabl, who adds that newcomers such as Elon Musk’s Tesla have upped the ante for existing dealerships. Last year, the company raised $45 million in private equity, as it continues to expand across the country.
DN Score: 0 /10
Your Score: 0 / (0 )
Dominion Dealer Solutions: Dominion Dealer Solutions offers Dominion DealActivator is an award-winning automotive data mining platform that is simple and easy to use. In just a few clicks, create campaigns to deliver entirely new streams of highly-qualified prospects to your dealership. DealActivator helps you turn aged inventory, acquire in-demand vehicles and create lasting customer relationships all while boosting profits.
About Dominion Dealer Solutions: Dominion Dealer Solutions improves dealers’ performance by developing advanced technologies including: reputation and social media management, responsive websites, digital advertising, SEO, SEM, multi-channel marketing, and custom market reports. Coupled with award-winning lead management, inventory merchandising, data mining, customer relationship (CRM) and dealer management (DMS) solutions, Dominion redefines automotive retail by delivering first-class customer experiences for today’s automotive dealerships. Based in Norfolk, Virginia, every OEM and over 10,000 U.S. dealers depend on Dominion’s foundation of innovation, integrity, excellence and teamwork to provide them with results at every turn.
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