As a powerful, ascendant voice exemplifying “Women in Automotive”, Katie focuses on a theme of “Creating Competitive Change by Improving the Customer Experience! Katie CEO of Mares Consulting is an inspiring speaker, consultant, writer, and customer experience and leadership entrepreneur. She has over 15 years of hands-on knowledge in the science of building and implementing customer experience and leadership programs in organizations across the globe. Katie’s research-based presentations and workshops are approachable, articulated and captivating; her delivery is concise, emotional, and impactful! Katie’s presentations and workshops focus on helping business leaders inspire positive actionable change while creating competitive advantages through a Brand Experience that is exceptional and unexpected resulting in happier teams, delighted customers, increased referrals, reduced complaints, and improved satisfaction scores. Katie has “walked the walk” and is always excited to share her secrets of success. Katie is a certified speaking professional and has her Masters in Adult Training and Development from the Schulich School of Business. She is also a Certified Training and Development Professional with the Institute of Performance and Learning. Katie lives in Toronto with her family. When she is not traveling around the world consulting and speaking, Katie can be found at the gym (in a shoe store!) or snuggled on the couch with her three little ones eating homemade popcorn and watching a movie!