Dealing with the Technician Drought
There is a “Technician Drought” that has been plaguing the car industry for many years, pretty severely for the past 5 many years or so....
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Most dealerships still fumble sales-to-service handoff
by David Kushma An extremely simple way a dealership can start to build trust, loyalty, and retention among service clients is for salespeople to...
New study says dealership service customers demand trust and convenience
By David Kushma According to the latest research, car dealers are losing as much as $266 billion dollars a year in service revenue with...
F&I Revenues Rocking With Maintenance Programs and VSCs
CHESTERFIELD, MO (January 29, 2019) – Protective Asset Protection, a provider of F&I programs, services, and dealer-owned warranty company programs, announced today results of a...
Has Automation Gone Too Far Regarding Customers?
His comment was brash, and ignorant of facts based on countless studies generated by the top marketing groups in the US. But really, have we...
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Cleaning Your Car Seats: At Some Point, It’s An Effort We All Must Make
I have a Toyota Prius with cloth seats. Big mistake. Having two teenage boys, I should have bought a Prius with leather seats which are...
Service Departments: Revenue Centers and Consumers Know It!
I bought a 2013 turbo-charged Tiguan and went to get a smog. The check engine light was on which immediately guaranteed a smog check fail....