Katie is a leading voice inspiring positive, actionable change using self-confidence as a catalyst. As a Certified Speaking Professional, Katie has inspired audiences around the world to think differently about customer service and leadership. She imparts skills to change behaviour, which has a positive effect on the experience offered to customers and team members.
Katie has a unique approach; she focuses on developing the C.O.R.E. confidence and skills of team members when creating tailored standards for each organization. Katie has worked with globally recognized brands such as Honda, Celebrity Cruises, and Canada Post.
Over the last 15 years, Katie has honed her skill in customer service, operations, and sales in the retail, medical, and automotive space. Her experience extends from leading operation departments nationwide to inspiring front-line team members; transforming ideas into sustainable systems and processes. She has a Masters in Adult Training and Development, Canadian Sales Professional Designation and is a Certified Training and Development Professional.
Strategies to Transform Your Brand Experience at the C.O.R.E.
Conference Keynotes & Breakout Sessions
Meeting planners turn to Katie to deliver inspirational, interactive and impactful Keynotes and Breakout Sessions that will leave audiences inspired to make positive, actionable changes; they will be ready to use their new skills to change the experience your brand provides their customers and team members.
Each presentation that Katie gives is customizable to the needs of the audience and industry. Some of Katie’s topics include:
- Effective Leadership, Building an Internal Culture at the C.O.R.E
- Is your Brand Experience Designed for the Decision Maker?
- Perception is their Reality; How to Create a Personalized Brand Experience
- How to Successfully Implement a Sustainable Brand Experience Program in your Organization
The C.O.R.E Methodology has been developed to ensure sustainable success in your organization focusing on the C.O.R.E of your business; your team, your customer, and the systems that bring it all together.