If your dealership has a bad rep, you may as well open up a Shaved Ice franchise. Every businessman knows bad reviews will kill your business, deservedly or not. There are things that a dealer can do to turn it around, some of it involves software, some of it involves the human element. It’s no secret that great service and pricing will get you great reviews, but there is much more to it including cultural changes and training. There is more than one way to the top of the mountain, and reading this section will show you various routes.